Your money is not our float
Rent is disbursed on the 10th whether or not it is convenient for us. Deposits sit in a separate trust account and are never used for anything else.
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The firm
About Rent Free Management
We are a residential property management firm in Charlotte, built by people who were tired of how the last one did it.
18 daysAverage time to lease a rent ready home
98%Rent collected on time across the portfolio
1,200+Doors managed across the metro
94%Owners still with us after three years
Why the firm exists
Rent Free started because of a spreadsheet. An owner we knew had four homes, a manager who took 10%, and no idea what any of it was costing. When we added it up, the fees that were not in the contract came to more than the ones that were.
So we built the firm around the parts owners could never see: what a repair actually cost, how many days a home sat empty, why an applicant was declined, and where the deposit was being held. All of it is now on one page in the portal, updated as it happens.
The name is the promise. Not that management is free, it is not, but that owning a rental should stop occupying space in your head.
How we operate
Four rules we do not bend
Write it down
Screening criteria, notice timelines, approval limits and inspection schedules are all written and published. A rule that is not written is not a rule.
No markup on repairs
You pay the vendor invoice. We do not take a percentage of your maintenance spend, because that would pay us to spend more of it.
Keep the good residents
A renewal costs a fraction of a turnover. We answer the phone, fix things quickly and treat residents like customers, because that is what protects your yield.
Licensed and insured
Licensed as a real estate firm by the North Carolina Real Estate Commission. General liability and errors and omissions cover in place, plus a fidelity bond on trust funds.
Fair housing
Every member of leasing staff is fair housing trained annually. Our screening criteria are written, published and applied identically to every applicant.
Trust accounting
Resident deposits and owner funds are held in separate trust accounts, reconciled monthly and never used for operating expenses.
What we commit to, in writing
Owner and resident messagesAnswered the same business day
Emergency maintenanceAnswered live, 24 hours a day
Maintenance quote and scheduleWithin 2 business days of the request
Application decision1 to 2 business days after the last adult applies
Turn scope and quoteWithin 48 hours of move out
Listing live once rent readyWithin 48 hours
Owner disbursementThe 10th of every month
Owner statement in the portalThe same day funds go out
Deposit return and itemisationWithin 30 days of move out
Interior inspectionTwice a year, photographed
Let us show you the numbers first
Before any conversation about signing anything, we will tell you what your property should rent for and what you would clear each month.