Management
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Full service management

What we handle

Eight services, one team, one fee. Below is the whole scope of what full service management means here, including the parts other firms leave out of the brochure.

Marketing and leasing

Photography, a written listing, syndication to the big portals and every showing run by us.

  • Twilight photography and a floor plan for every unit
  • Syndicated to Zillow, Apartments.com, Realtor.com and 20 more
  • Same day response to every enquiry, seven days a week
  • Self guided and accompanied showings
  • Weekly leasing report with traffic, enquiries and feedback

Tenant screening

Every adult applicant is screened on the same written criteria, so decisions are consistent and defensible.

  • Credit, income and debt to income review
  • Nationwide eviction and criminal database search
  • Employment verification and two previous landlord references
  • Written, published criteria applied identically to every applicant
  • Fair housing trained leasing staff

Rent collection and payouts

Rent is collected online, arrears are chased on a fixed schedule and owners are paid on the same day each month.

  • Online payments, autopay and card or bank transfer
  • Late notices issued on a documented timeline
  • Owner disbursement on the 10th, every month
  • Security deposits held in a separate trust account
  • Payment history visible to you in the owner portal

Maintenance and 24/7 emergencies

One number for residents, licensed vendors, and nothing spent above your limit without your say so.

  • Emergency line answered by a person, day or night
  • Troubleshooting before dispatch, so small things stay small
  • Licensed and insured vendors only
  • Photos and invoices attached to every work order
  • You set the approval limit, we never exceed it

Inspections and condition reports

Photographed move in, move out and periodic inspections, so a deposit dispute is a document, not an argument.

  • Timestamped move in report signed by the resident
  • Interior inspection twice a year
  • Drive by exterior check each quarter
  • Preventive maintenance flagged before it becomes a claim
  • Full photo history kept for the life of the tenancy

Accounting and reporting

Owner statements you can hand straight to your accountant, and a portal that is current, not monthly.

  • Monthly income and expense statement
  • Year end summary and 1099 filing
  • Every invoice and receipt stored against the property
  • Live portal balance, not a month old PDF
  • Trust accounting reconciled monthly

Compliance and lease enforcement

Leases, notices, deposits and habitability handled to the letter of North Carolina law.

  • Attorney reviewed lease, updated annually
  • Correct notice periods and service every time
  • Deposit handling and itemised deductions on schedule
  • Habitability and safety issues tracked to closure
  • Eviction filed and managed when it becomes necessary

Turnovers and make ready

A scoped, priced, scheduled turn. We measure days vacant because that is the number that costs you money.

  • Scope and quote within 48 hours of move out
  • Trade schedule built to overlap, not queue
  • Photographed before and after
  • Marketing starts before the turn finishes
  • Days vacant reported on every statement

Being straight with you

What we do not do

Staying narrow is the reason the rest of it works. If you need one of these, we will tell you now rather than after you have signed.

  • Short term and holiday lets
  • Commercial, retail and industrial property
  • Homeowner association management
  • Property outside the Charlotte metro
  • Sales and brokerage, so we are never quietly angling to list your property
  • In house maintenance crews, so we never profit from your repairs

See the whole scope priced

Every service on this page is included in Full Service management at 8% of rent collected. No setup fee and no markup on repairs.

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